Refund & Cancellation Policy

7-Day Money-Back Guarantee

New customers are eligible for a full refund within 7 days of their first purchase, provided they have not exceeded the fair usage limits and have not violated our Terms of Service.

Service-Related Refunds

Refunds may be issued for service outages exceeding 24 hours, billing errors, or if we are unable to provide the purchased service due to technical limitations.

Non-Refundable Items

• Services used beyond fair usage limits
• Custom development work already completed
• Third-party service fees and taxes
• Services terminated due to Terms of Service violations

How to Request a Refund

1. Contact our support team at support@rexzcloud.com with your account details
2. Provide a clear reason for the refund request
3. Include any relevant documentation or screenshots
4. Wait for our team to review and process your request

Processing Timeline

Global Payment Support

We use Razorpay's international payment gateway to process payments from customers worldwide. This ensures secure, fast, and reliable payment processing for all international transactions.

Supported Payment Methods

Currency and Exchange Rates

All prices are displayed in USD, but Razorpay automatically converts payments to your local currency using current exchange rates. You may see additional fees from your bank for international transactions.

Refund Processing

Refunds are processed back to the original payment method through Razorpay's secure system. International refunds may take 5-10 business days to appear in your account, depending on your bank's processing time.

Service Cancellation

You may cancel your services at any time through your account dashboard or by contacting our support team. Cancellation requests are processed within 24 hours.

Cancellation Notice Period

For monthly subscriptions, cancellation takes effect at the end of the current billing period. For annual subscriptions, you may cancel anytime, and we will provide a pro-rated refund for unused months.

Data Retention After Cancellation

After cancellation, your data will be retained for 30 days to allow for account reactivation. After this period, all data will be permanently deleted and cannot be recovered.

Calculation Method

Pro-rated refunds are calculated based on the unused portion of your service period. The refund amount is determined by the number of days remaining in your billing cycle.

Example Calculation

Minimum Refund Amount

Refunds less than $1.00 may not be processed due to processing fees. In such cases, the amount will be credited to your account for future use.

Internal Resolution

If you disagree with a refund decision, you may request a review by our management team. Please provide detailed documentation supporting your case.

External Dispute Resolution

For international customers, disputes may be resolved through your local consumer protection agency or through Razorpay's dispute resolution process.

Force Majeure Events

In cases of natural disasters, pandemics, or other force majeure events that affect service delivery, we may offer extended refund periods or service credits instead of monetary refunds.

Regulatory Changes

If changes in international regulations affect our ability to provide services in your region, we will provide appropriate refunds or alternative solutions.