Shipping Policy

Our digital service delivery policy for RexZ Cloud hosting services, including global availability and instant activation.

Last updated: March 1, 2025

Service Delivery Summary

How we deliver our digital hosting services globally

Instant Activation

Services activated immediately after payment

Global Availability

Services available worldwide 24/7

Secure Delivery

Encrypted and secure service provisioning

Digital Products

No physical shipping required

1. Digital Service Delivery

Instant Service Activation

All RexZ Cloud services are digital and delivered instantly upon successful payment confirmation. Your hosting services, VPS instances, and bot hosting are activated immediately through our automated provisioning system.

Instant delivery

Service Types Delivered

  • Discord bot hosting and management
  • Virtual Private Server (VPS) instances
  • Database hosting services
  • Lavalink music bot hosting
  • Game server hosting
  • API services and management tools

2. Global Service Availability

Worldwide Coverage

RexZ Cloud services are available globally through our international infrastructure. We maintain data centers and service nodes across multiple continents to ensure optimal performance for users worldwide.

Supported Regions

North America

Europe

Asia Pacific

Other Regions

Service Delivery Times

Standard Services
Instant
Custom Configurations
1-2 hours
Enterprise Services
24-48 hours

3. Service Activation Process

Automated Provisioning

Upon successful payment confirmation through Razorpay international gateway, our automated systems immediately provision your requested services. This process typically completes within seconds.

Activation Steps

  1. Payment verification through Razorpay international gateway
  2. Automated service provisioning and resource allocation
  3. Service configuration and security setup
  4. Email notification with access credentials and service details
  5. Service availability confirmation and monitoring activation

Service Access

Once activated, you can access your services immediately through your RexZ Cloud dashboard. All necessary credentials, connection details, and management tools are provided instantly.

4. International Service Delivery

Razorpay International Integration

We use Razorpay's international payment gateway to process payments from customers worldwide. This ensures secure, fast, and reliable payment processing for all international transactions, with automatic currency conversion.

Currency Support

While our prices are displayed in USD, Razorpay automatically handles currency conversion for international customers. Payment processing supports multiple currencies and payment methods based on your location.

Regional Compliance

Our service delivery complies with international regulations and data protection laws. We ensure that all services are delivered in accordance with local requirements and international standards.

5. Service Monitoring and Support

24/7 Service Monitoring

All delivered services are continuously monitored for performance, uptime, and security. Our automated monitoring systems ensure optimal service delivery and immediate issue detection.

Global Support Coverage

Our support team provides 24/7 assistance to customers worldwide. Support is available in multiple languages and time zones to ensure timely resolution of any service delivery issues.

Service Health Dashboard

Customers can monitor their service status through our real-time dashboard, which provides detailed information about service performance, resource usage, and any maintenance activities.

6. Service Delivery Guarantees

Instant Delivery Guarantee

We guarantee that all standard services will be activated within 5 minutes of successful payment confirmation. If services are not delivered within this timeframe, we will provide immediate assistance and compensation.

Service Availability

We maintain 99.9% service availability for all delivered services. In the rare event of service unavailability, we provide immediate notification and work to restore services as quickly as possible.

Performance Standards

All delivered services meet our performance standards for speed, reliability, and security. We continuously monitor and optimize service delivery to ensure the best possible experience for our customers.

7. Digital Service Limitations

Internet Connectivity

Service delivery and access require stable internet connectivity. We are not responsible for service unavailability due to customer-side internet issues or regional connectivity problems.

Regional Restrictions

Some services may be subject to regional restrictions based on local laws and regulations. We will notify customers of any such limitations before service delivery.

Technical Requirements

Customers are responsible for ensuring their systems meet the technical requirements for accessing and using our services. We provide detailed system requirements for all services.

8. Contact Information

For questions about service delivery, activation issues, or shipping policy:

Email: shipping@rexzcloud.com

Support: support@rexzcloud.com

Response Time: Within 2 hours

Business Hours: 24/7 support available

This Shipping Policy is maintained by RexZ Development for digital service delivery worldwide.

Shipping policy managed by RexZ Development